We work very hard to deliver your order promptly and aim to send out all orders within 48 hours of dispatch. Under normal circumstances all goods on your order will be despatched in full. If, however, an item is out of stock we will advise you on our despatch documentation and endeavour to supply the item as soon as possible. Most of the products shown in this website are available from stock and depending on size and weight, the item is sent out by either first class mail or by courier. They should therefore reach you within 48 hours from time of despatch. However delays do sometimes occur due to unforeseen circumstances, so if for some reason your parcel hasn't arrived within 10 working days, please contact us on 01395 260075 (9am – 4pm weekdays).
Some of our products are made to order and delivered direct from our manufacturing source. You can view these items on our website, but these items can only be ordered by telephone and will take longer to deliver – we will advise you of approximate delivery date when confirming the direct delivery order. Please note orders for ‘Direct Delivery’ items cannot be cancelled or returned, unless defective, in which case the item will be repaired or replaced providing it is in the one year warranty period.
We regret we cannot always specify exact date or time of delivery. If you require a more urgent delivery e.g. overnight/guaranteed next day, it can normally be arranged at an additional shipment cost - please telephone your order to 01395 260075 (9am – 4pm weekdays).